Privacy Policy
Privacy Policy
Effective Date: June 18, 2025
Epic Digital LLC (“we,” “us,” or “our”) operates the website epicdigitalreviews.com which provides reputation management services. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services. By accessing our website or using our services, you consent to the practices described in this policy.
1. Information We Collect
We collect personal information such as names, email addresses, and mobile phone numbers. We also collect business-related information including website URLs, customer lists, review request data, and credentials for third-party integrations. Payment and billing information may also be collected. In addition, we collect technical data such as IP addresses, browser type, device identifiers, and user interaction data through cookies and analytics tools.
2. How We Collect Information
We obtain this information through form submissions on our website, social login integrations, file uploads, and through your use of connected services like Google Business Profiles. We may also collect data from third-party services that support our platform, including payment processors and analytics tools.
3. How We Use Information
We use your information to operate and improve our services, manage client accounts, facilitate review campaigns, respond to customer support inquiries, process payments, ensure system security, and comply with applicable laws and regulations. Your information may also be used to personalize your experience and deliver service-related communications, including SMS messages if you have opted in.
4. How We Share Information
We do not share your personal or business information with anyone outside of what is absolutely necessary to provide our services. We do not sell, rent, or disclose your information to any third parties for any reason unrelated to the delivery of our services.We do not share any customer information with unaffiliated third parties, even with consent.
The only exceptions are when sharing is required to enhance the customer experience (such as using secure service providers for SMS delivery or payment processing), or when required by law.
These providers only receive the information necessary to perform their services and are contractually obligated to protect your data and use it solely to support your experience.
5. SMS Data and Mobile Information
When you opt in to receive SMS messages, we use your mobile number exclusively to deliver messages such as review requests, support updates, or promotional content. We do not sell, rent, or share your mobile number with any third parties for marketing purposes. Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying "STOP" to any message. For assistance, you may reply "HELP" or contact us at
. All mobile data is handled in accordance with this Privacy Policy.
6. International Users and Compliance
Our services are primarily offered to U.S.-based clients, but we may collect or process data from users outside the U.S. We comply with relevant U.S. privacy laws including the California Consumer Privacy Act (CCPA). We also make a good faith effort to adhere to international data protection principles, including those outlined by the General Data Protection Regulation (GDPR), to the extent applicable.
7. Your Rights and Choices
You have the right to access, correct, update, or delete your personal data, and to withdraw consent for processing where applicable. You may also opt out of receiving promotional or marketing communications. To exercise these rights, please contact us at the email address listed below.
8. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, or misuse. However, no method of data transmission or storage is completely secure. While we take appropriate steps to protect your data, we cannot guarantee absolute security.
9. Contact Information
If you have any questions or concerns about this Privacy Policy or your data, please contact us at:
